We use FastSpring as our official e-commerce partner. They manage all transactions for Hindenburg, including purchases, invoicing, subscriptions, and license delivery. So whenever you buy a Hindenburg product or start a subscription, the confirmation email, including any download or activation links, comes directly from FastSpring—not from Hindenburg.

What to Look For:

• The sender will typically be mailer@fastspring.com or something similar.

• The subject line may mention “Your Hindenburg Order,” “Order Confirmation,” or “License Key.”

• If you don’t see anything in your inbox, please also check your Spam, Promotions, or Junk Mail folders—sometimes these automated emails get filtered out.

Still Can’t Find It?

You can retrieve your order details directly through FastSpring’s self-service portal using the email address you used during checkout. Just visit:

Alternatively, you can reach out to FastSpring Support, who are very helpful and quick to respond:

• Visit: /fastspring support/

• Choose the option to “Contact Support”

• Include any relevant details such as the email you used to purchase, date of transaction, or product name (e.g., Hindenburg Journalist PRO)

Why We Use FastSpring

Using FastSpring allows us to securely manage international transactions, provide localized payment options (like credit card, PayPal, and more), and ensure that all invoicing complies with global tax regulations—so you get a smoother, safer purchase experience.