Why is my valid licence key being rejected?
Currently, Hindenburg distinguishes between two types of licence management systems:
- Current: All licences acquired or upgraded after November 21st, 2021. These are registered to a User Account and managed and activated by logging in with an email and password.
- Legacy: All licences acquired before 21st November 2021. These are activated using a combination of a static License Key and an email address.
If you are a user with a legacy management system and are experiencing issues with the license key, please double-check that you are typing it correctly.
The problem may be that you are entering 'O' instead of '0.' Just a reminder: There is no letter 'O's in Hindenburg licence keys.
If the problem persists, please contact us at support@hidenburg.com.
Thank you,
Hindenburg Support Team
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