FAQ's regarding Subscribers upgrading to Hindenburg PRO 2
If you are a current subscriber of Hindenburg PRO version 1 and would like to upgrade to version 2, the following post will help answer all your questions.
CAN I GET A DISCOUNT IF I UPGRADE TO HINDENBURG PRO VERSION 2?
- The launch of Hindenburg PRO vers. 2 has ushered in 3 new subscription tiers called Standard, Plus and Premium. In the table below, you can see the discounts available in each tier.
* All prices are expressed in U.S. dollars.
Subscriber PRO 1.x upgrade to 2.x | Discount first payment | List price | Discount | Discounted price | |
Upgrade to PRO Standard subscription (annual) | 50% | 99.00 | 49.50 | 49.50 | |
Upgrade to PRO Plus subscription (annual) | 20% | 150.00 | 30.00 | 120.00 | |
Upgrade to PRO Premium subscription (annual) | 30% | 300.00 | 90.00 | 210.0 |
As a current subscriber, you automatically get moved to the “Standard” tier, at the same monthly fee as your current subscription.
For the first month, we will include 30 free hours of transcription, so you can experience the power of the search and manuscript functionality for yourself, before considering an upgrade.
HOW DO I GET ACCESS TO HINDENBURG PRO 2?
When you login to your account on Hindenburg.com, you will see a new product called Hindenburg PRO “Standard” is available. Simply click on the download button to install Hindenburg PRO version 2 and activate it on your machine by signing into the new app.
You will also have the option to upgrade to a higher tier directly within your account, giving you access to the efficiency improvements that the new transcription and manuscript editing features offer.
We are confident that once you experience how easily you can navigate your audio through searching the manuscript, and how fast logging, sorting and rough-cutting your recordings become, you will not look back.
I WANT TO UPGRADE TO A HIGHER TIER, BUT I AM HALFWAY THROUGH MY SUBSCRIPTION PERIOD.
When you choose to upgrade to a higher tier, we will calculate and pro-rate the value of the remaining time on your current subscription, and charge you the difference for that same period at the higher tier, until the end of the current subscription period.
I WANT TO DOWNGRADE TO A LOWER TIER, BUT I AM HALFWAY THROUGH MY CURRENT SUBSCRIPTION?
Unfortunately, we can only downgrade tiers at the end of your active subscription period, we cannot offer refunds. If you downgrade or cancel your subscription before the end of your current subscription period, that change will go into effect on the renewal date.
I NEED MORE TRANSCRIPTION HOURS THAN ARE AVAILABLE IN MY CURRENT SUBSCRIPTION!
We will offer transcription and other services as an add-on to your main subscription.
Add-on packages, whether one-time or recurring, will expire on the next monthly renewal date of your primary Hindenburg PRO subscription. If you are on an annual subscription, it will be on the same date of the month as your subscription started on.
If you buy more add-on packages within the same subscription period, all hours will expire on the same renewal date for your main subscription.
I WOULD LIKE TO KEEP USING HINDENBURG PRO VERS.1 UNTIL I AM READY TO SHIFT TO VERS.2?
Hindenburg PRO vers.1 will be available in parallel to vers.2, at least until the end of 2023. Please note however that support will be limited and we will not be updating the program. We encourage you to switch up to vers.2 as soon as you are able.