If you licensed a Perpetual version 1 Hindenburg PRO or Lite before November 2021, you will not have an existing account on our website. 

You will still be using the version that is activated by a licence key.

We currently do not have a solution to allow you to register an old licence key-based licence to an account, which would ideally give you access to the upgrade options and discounts that we can offer you (we're working on it).

But there is a workaround to get the discount:

If you have PRO, go to the "Upgrade" page to see your upgrade and discount options:

https://hindenburg.com/licensing-faq-s/pro-perpetual-options/?sector=user

If you have LITE, go to the "Upgrade" page to see your upgrade and discount options:

 https://hindenburg.com/products/hindenburg-pro-2/upgrade/lite-options/?sector=user 

From there, you can go through the process of subscribing to the version of Hindenburg PRO you would like as if you are a new customer, then send your receipt to sales@hindenburg.com to get a refund of the discount you are eligible for. 

We apologise for the inconvenience, we are working as fast as we can to make this easier. 

Thank you,

Hindenburg Support Team

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